1. Introduction
Welcome to the telehealth services provided by Metropolitan Charities, Inc., d/b/a Metro Inclusive Health (“Metro Inclusive Health”, “we”, “us”, “our”). By accessing or using our telehealth services, you agree to comply with and be bound by the following Terms of Service (“ToS”). Please read these terms carefully. If you do not agree with these terms, you should not use our services.
2. Services Provided
Metro Inclusive Health provides telehealth services for PrEP (Pre-exposure Prophylaxis) and DoxyPEP (Doxycycline Post-Exposure Prophylaxis). These services include online consultations, prescriptions, and follow-up care.
3. User Eligibility
Our telehealth services are available to individuals who are 18 years of age or older and reside in areas where we provide services. By using our services, you confirm that you meet these eligibility requirements.
4. Account Registration
To use our telehealth services, you may need to create an account. During registration, you must provide accurate and complete information, including your name, email, and phone number. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
5. User Obligations
As a user, you agree to:
– Provide accurate, current, and complete information.
– Comply with all applicable laws and regulations.
– Use our services only for lawful purposes and in accordance with these ToS.
6. Payment and Fees
Our telehealth services may include paid features. Any applicable fees will be communicated to you before you use the paid services. Payments are processed through secure third-party platforms.
7. Service Availability
Our telehealth services are available to users in specified regions. We reserve the right to modify or discontinue our services at any time without notice.
8. User Conduct
Users are prohibited from:
– Misusing our services or using them for any illegal or unauthorized purpose.
– Harassing, threatening, or abusing our staff or other users.
– Attempting to disrupt or interfere with our services.
9. Termination of Service
We reserve the right to terminate or suspend access to our services at our discretion, without prior notice, for conduct that we believe violates these ToS or is harmful to our interests or the interests of others.
10. Dispute Resolution
Any disputes arising from these ToS or your use of our services will be governed by the laws of the State of Florida. You agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Florida.
11. Updates to ToS
We may update these ToS from time to time. The updated ToS will be posted on our website with the date of the latest revision. Your continued use of our services after any such changes constitutes your acceptance of the new ToS.
Privacy Policy
1. Introduction
This Privacy Policy explains how Metropolitan Charities, Inc., d/b/a Metro Inclusive Health (“we”, “us”, “our”) collects, uses, shares, and protects your personal data. By using our services, you agree to the collection and use of your data in accordance with this policy.
2. Data Collection
We collect personal data that you provide to us, including your name, email, and phone number. We do not collect HIPAA-compliant health information via our site. All health-related information is handled through third-party HIPAA-compliant services such as Healow, OhMD, and Acuity Scheduling.
3. Data Usage
We use the personal data you provide solely for contacting purposes, such as responding to your inquiries and scheduling appointments.
4. Data Sharing
We do not share your personal data with third parties.
5. Data Protection
We implement SSL (Secure Sockets Layer) encryption to protect your personal data during transmission. Access to personal data is restricted to authorized personnel only.
6. Cookies and Tracking Technologies
We use third-party services like Google Analytics and Meta to track and analyze website usage. These services may collect data such as your IP address, browser type, and pages visited.
7. Third-Party Services
Our website uses third-party services and plugins that may collect user data. These include Google Analytics and Meta.
8. Data Retention
We do not retain your personal data for longer than necessary to fulfill the purposes for which it was collected.
9. User Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at the provided contact information.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
11. Updates to Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on our website with the date of the latest revision. Your continued use of our services after any changes constitutes your acceptance of the new Privacy Policy.
12. Jurisdiction and Governing Law
This Privacy Policy is governed by the laws of the State of Florida. Any disputes arising from this policy will be resolved in the state or federal courts located within Florida.
13. Regulatory Compliance
We comply with all applicable regulatory requirements, including HIPAA (Health Insurance Portability and Accountability Act) for the protection of health information.
Contact Information
If you have any questions about these ToS or our Privacy Policy, please contact us at:
Metro Inclusive Health
701 94th Ave N, Suite 250
St. Petersburg, FL 33702
727-321-3854 or info [at] metrotampabay.org
By using our telehealth services, you acknowledge that you have read and understand these ToS and Privacy Policy, and you agree to be bound by them.
